How Jay uses AI
What is sent for AI processing, what Jay can do, and where its limits are.
What AI is used for
Jay uses AI to help organise authorised material, answer questions using relevant sources, support research and preparation, and suggest details from your documents for your child's profile, which you confirm before they're used. The production AI provider is OpenAI.
Using AI if you are 16 or 17
Your own parent or legal guardian must read this information and the Terms of use with you and consent to your use of Jay, including AI processing, before you use it. AI can misunderstand you, miss important information or give an incorrect answer. Check important information with your child's qualified professionals and involve a trusted adult when you need support. Jay does not replace a professional or emergency service. In an emergency in Australia, call 000.
What may be sent
Jay sends only the information needed for the feature you choose. This may include your question, relevant excerpts from selected family documents, selected images, or, if you connect Gmail, excerpts of the emails and attachments Jay reads to find information about your child. Full source documents are not sent when a smaller excerpt is enough.
Grounding and review
Jay is designed to ground factual answers in your authorised sources and show citations. Parent-entered facts and source-derived information are treated differently. AI output can still be incomplete, misheard or wrong, so check important information against the original source.
No professional advice
Jay provides general information and supportive preparation, not medical, clinical, therapeutic, legal, financial or NDIS advice. It does not diagnose, recommend treatment, decide eligibility or replace a qualified professional.
Safety and human control
Jay applies safety checks intended to prevent clinical advice and to show emergency or crisis signposting when risk of harm is detected. It does not secretly contact authorities or another person about what you write. You decide what to add, which Google Drive files to select, whether to connect Gmail, and whether to use an AI feature. You can delete information or your account using Jay's controls.
Provider and location
AI processing is provided by OpenAI and may occur in the United States or other locations used by OpenAI and its subprocessors. Jay records bounded usage and audit information without deliberately logging document or conversation contents in those audit records. Information from Google APIs is not used to train generalised AI models.
Questions
For questions about AI processing or to exercise a privacy choice, email hello@thejaywayapp.com. See the Privacy policy for the complete information-handling summary.