How can we help?

Find quick steps for common questions, or email the Brighter Day Software support team.

Sign-in help

Enter your account email in The Jay Way and request a secure one-time code. Check spam or junk mail if it does not arrive, then request a new code after the app lets you try again.

Never send a sign-in code to support. If you no longer have access to the account email, contact us from an address where we can reply.

Import from Google Drive

Open Documents and choose Import from Google Drive. Google’s picker lets you select the files you want to copy into Jay.

Jay cannot browse the rest of your Drive and does not edit or delete your original Google files. Read the Google Drive access details.

Account and data deletion

In the app, open Profile → Settings → Account deletion, choose Delete account, type DELETE, then confirm.

If you cannot access the app or deletion needs attention, email us from the account email address without including family or document content. Read what account deletion removes.

Subscriptions and billing

Apple manages App Store subscriptions, payment details, cancellations and refund requests. On iPhone, open Settings → your name → Subscriptions to view or cancel a subscription.

Deleting The Jay Way does not cancel an Apple subscription. For questions about access shown inside the app, email support and do not include payment-card details.